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SDPB Help


Technical
--The audio / video doesn't work.
--I can't find the free Windows Media Player!
--I can't find the free Real Player!

Site Problems
--The type on this site is too small.
--I can't find what I'm looking for on the site.

General
--I'm having a different problem.
--I can't find help on this page!
--Audio is not synced with the video on the main player window.

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Having problems with audio?

Our live streams are MP3 files that are played through .pls files, which are compatible with any number of media players, including, but not limited to: Quicktime, iTunes, Winamp, and VLC.

We also have Windows Media links which require Windows Media Player.

Video and Audio archives older than August of 2009 require RealPlayer.

Having problems with video?

Our live video streams are Windows Media. Archives before August of 2009 are in Real Media format. Archives since then are either Windows Media or Flash Video.

All archived shows prior to August of 2009 require RealOne or RealPlayer, which you can download for free. This is different from the premium version, but it gives you all you need to play the archives.

A Note about Real Player 11: Several of our listeners have written in to tell us that they've not been able to connect to our archived streams using version 11 of the Real Player software. We have found that the best way to remedy this is to uninstall the application and download the version of Real Player found here.

Still having trouble? let us know.

If the type on your screen is too small:

For Internet Explorer: In the "View" menu at the top of the browser window, select "Text Size." Choose a larger setting. Alternatively, if you have a wheel between the right and left buttons of your mouse, you can hold the Ctrl key and turn the wheel to adjust text size.

For Mozilla Firefox 1.0 and higher: In the "View" menu at the top of the browser window, select "Text Size." Choose Increase Text Size. Alternatively, you can hold Ctrl key and hit the "+" and "-" keys to adjust text size.

Having problems finding things on the site?
To find web pages and archives use the search function.

Recommended browser:
We recommend the use of Firefox on both Windows and Mac platforms. Significant user experience problems may occur if you use an older version of Internet Explorer:

To contact SDPB:

Our mailing address:
South Dakota Public Broadcasting
555 N. Dakota Street
PO Box 5000
Vermillion, SD 57069

To call us during business hours:
1.800.456.0766

To record a message on our comment line:
1.877.825.5788

To call the Friends of SDPB:
1.800.333.0789

SDPB Fax Line:
605-677-5010 or 605-677-3164

Web site help
If you run across any problems with the site, or have questions regarding how to use the Web site or listen to audio, please let us know.

Having other problems with the Web site?
If you run across any problems with the site, or have questions regarding the Web site, please contact us with a detailed description of the difficulty you are having.

If you are reporting audio problem that you were unable to solve with the information on this page, please be sure to answer the following questions in your email to us (We can't help you without it.):

1. What is your operating system?

2. What browser type and version do you use?

3. Which RealPlayer version do you use?

4. Which link(s), and on which pages, gave you the problem? (Please give us URLs.)

Do you need help with something that's not listed?
Sending us an e-mail is the best way to get help, and you may also write to:

South Dakota Public Broadcasting
555 N. Dakota Street
PO Box 5000
Vermillion, SD 57069

To call us during business hours:
1.800.456.0766

To record a message on our comment line:
1.877.825.5788

To call the Friends of SDPB:
1.800.333.0789

SDPB Fax Line:
605-677-5010 or 605-677-3164