Medicare / Medicaid UPDATE

SD Focus - 11/20/2008

SHIINE – Senior Health Information and Insurance Education Program.

Contact Our Staff
SHIINE Director
Tom Hoy
Sioux Falls, SD
(605) 333-3314

Lead Medicare Educator
Lea Melady
Sioux Falls, SD
(605) 333-3314
Southeast SD Medicare Educator/Coordinator
Kirstin Westra
Sioux Falls, SD
(605) 333-3314
West River Medicare Educator/Coordinator
Ida Marie Snorteland
Spearfish, SD
(605) 642-5123
Northeast SD Medicare Educator/Coordinator
Mary Anne Keefe
Huron, SD
(605) 353-8436

SHIINE has trained volunteer counselors across South Dakota to assist Medicare beneficiaries who have problems or questions with Medicare or private Medicare supplemental insurance.

If you have questions or need help, call SHIINE toll-free at 1-800-536-8197 or email SHIINE at

Our main office is located at:
Center for Active Generations
2300 W 46th St
Sioux Falls, SD 57105



West River

Melissa Wood
South Dakota SMP
2525 W. Main, #301
Rapid City, SD 57702

Phone: 605-342-3494
Toll Free: 1-800-695-8168

East River

Candise Gregory
South Dakota SMP
335 N. Main Ave., #300
Sioux Falls, SD 57104-6038

Phone: 605-336-2475
Toll Free: 1-800-822-8804



Contact Information for People with Medicare

Telephone numbers and web link information related to specific Medicare questions.

  • Medicare Service Center: 800-MEDICARE (800-633-4227)
  • Medicare Service Center TTY: 877-486-2048
  • Report Medicare Fraud & Abuse: 800-HHS-TIPS (1-800-447-8477)

Contact Information for National Provider Identifier Standard (NPI)

  • NPI Enumerator: 800-465-3203
  • NPI Enumerator TTY: 800-692-2326

Contact Information for Social Security, Disability Issues, or Supplemental Security Income

  • Social Security: 800-772-1213



General Medicare information

For general Medicare information, ordering Medicare booklets, and information about health plans, contact 1-800-MEDICARE (1-800-633-4227) 24 hours a day, 7 days a week for assistance. English and Spanish-speaking customer service representatives at this number can answer questions about the Original Medicare Plan and provide up-to-date information regarding the health plans available in your area.

Mailing Address

Headquartered in Baltimore, Maryland, CMS' Postal Service mailing address is: Centers for Medicare & Medicaid Services, 7500 Security Boulevard, Baltimore MD


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